Web based Call Tracking and Help Desk software that helps companies streamline their support processes and provide their customers a higher level of service. Features include automated assignments and notifications, automated e-mail alerts, user customizable interfaces, customizable work flows, live support chat, creation of tickets from incoming e-mails, knowledge base, advanced administration console, report builder, Remote Desktop and more.

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Customer billing printing is easy and auto calculation of service tax. When customer demand his job, just enter job number and you will get complete bill of customer in cash, credit or challan as we request. General reports in this software are availabe as Booking / Delivery Chart, Delivery Chart, Developing Chart, Producton Chart. Analysis Reports are available in this software: Advance Detail: A report for advances received from customers from

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customers problems. (Step 2) Setup your Help Desk Knowledge Base. Information is power. Dont let this power stay only into your head. Multiply it by sharing it with others. How? Write down all of your technical knowledge. (Step 3) Start Receiving Customer Requests. Start up your engine! Receive calls from your customers. Check immediately the status of your customer. Is he in a contract? (Step 4) Put Customer Requests and Technicians on Scheduler

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software business! The light version of popular Terrasoft CRM released specially for Software Publishers. Customer database application that lets you build the software brand by providing the best sales and support experience. CRM provides easy-to-use and highly customizable tools for sales, marketing campaigns, time management and team-work, tracking orders, contracts, organizing support ticket system. Software contains inbuilt Email section that

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Customer Relationship Management (CRM) system designed to help you effectively manage your customer base. CMS CRM enables you to implement a customer-centric focus within your business to maximise relationships with your customers and increase your business profitability through customer loyalty and marketing/sales opportunities. Store information about customers,contacts,products,prospects,sales,accounts plus lots more! CMS CRM is developed using

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Vuechat: The ultimate solution for Customer Service and CRM. Vuechat is set of tools for Web-based Customer Service, Instant Messaging, VoIP communcations, Video Conference and the Customer Relationship Management (CRM). Vuechat allows customers to contact your company representative through their web browser (Internet Explorer or Netscape Navigator), to load up a 1-1 chat applet - with streaming webcam image. As a repres

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